Accreditation

I would like to specifically acknowledge Nigel and Kay from ecmk for their immense technical support and their efforts in liaising with TrustMark on my behalf, during a challenging communal heating system project. Their proactive engagement was instrumental to our success. The professionalism and willingness to go above and beyond displayed by Nigel and Kay have been exemplary and reaffirms my continued membership. Such commitment to customer service deserves recognition, and I am thankful for having such a reliable team to work with.

Having just completed a CPD session with ecmk, I’d just like to compliment Chris Johnson on how well he presented the training. I was also very grateful to him for sharing some of his personal time after the session to answer my questions, share tips and his experience with me.

I have been accredited with ECMK for several years and always recommend them to new starters.

We are high volume assessors producing multiple reports every day, therefore it’s important we have good, user friendly, software. The Smart Survey App is exactly this, it just makes sense! It is easy to use and rarely do I encounter any issues.

InstaGroup have worked with ecmk for over 8 years to train many of our Energy Assessors and provide continued professional development for both DEAs and Retrofit Assessors. The software applications ensure that as a national organisation involved in many privately-owned homes, social housing and rented housing projects, we are constantly working to high standards.

We’ve used ecmk to train many of our surveyors over the past few years to become qualified DEAs. The Domestic Energy Assessor course has always been delivered to a high standard by knowledgeable tutors who are always happy to answer any queries and provide support during and after the course has finished. We will continue to put more surveyors through the training in the future.

Prior to joining an accreditation scheme, it was ecmk’s benefits which initially caught my attention (low lodgement fees, free CPD hours, and free use of EPC software). The DEA training was very comprehensive, and the instructor very patient. My assessor / tutor for the portfolio work, was also very knowledgable and supportive.

The ecmk team are always available to answer my questions and their support is second to none. The staff are proficient, knowledgeable, accessible and very patient with my queries. They will always call me back with further advice if needed. I also find the Assessor Hub software easy to use.

Having had experience with a number of Accreditation bodies, I have found ECMK to be the best for many reasons.

Effective resolution to problems when they do inevitably come up is highly important and I have not yet had an issue that wasn’t resolved quickly over the phone.

Being accredited with ECMK and having their software, assistance and training resources enables us to work to a high standard.

Following a phone call to the ECMK helpline, I spoke with Chris Johnson and have to say he was extremely polite, courteous, patient and most of all intent on helping to solve the issue that I had called about. ECMK has come a long way over the last few months.

One of the key advantages of being accredited with ecmk is that their robust auditing team enables us to ensure that work is being carried out to the relevant standards as requested by Trustmark, but also offers an extra layer of protection to clients.

The process of conducting EPCs is made much simpler, especially when integrated with Retrofit assessments. Whenever I’ve needed the helpdesk, the staff are always friendly and professional.

I just wanted to thank the ECMK team for all the support that has been rendered to me as a Retrofit Coordinator. The team has always supported me on various projects by taking time out and guiding me through the hurdles.